Zurich: Our Commitment to Hedron Network with Jacqui Kelly, Head of Sales and Distribution

A guest article from our Hedron Horizon Premier Sponsor.

At Zurich, one of our key focuses is to move broker relationships away from just transacting business and concentrate on evolving broker and insurer businesses together. Creating a real partnership is paramount to a successful and collaborative relationship. That’s why our commitment to the Hedron network is at the heart of our strategy at Zurich. We want brokers to feel seen and heard by providing a straight-forward trading experience underpinned by flexibility, access to decision makers, and mutual growth.  

At Zurich, one of our key focuses is to move broker relationships away from just transacting business and concentrate on evolving broker and insurer businesses together. Creating a real partnership is paramount to a successful and collaborative relationship. That’s why our commitment to the Hedron network is at the heart of our strategy at Zurich. We want brokers to feel seen and heard by providing a straight-forward trading experience underpinned by flexibility, access to decision makers, and mutual growth.  

Over the past year, we’ve really homed in on making trading as easy as possible for you. From launching new products to market, updating our propositions and continuously enhancing our 5-star rated eTrade platforms, we’ve aimed to deliver the best solutions for you and your clients.  

Trading will always require an element of human interaction. It’s important to us that we create a journey that allows brokers to interact with us in the way they want to rather than forcing them down one particular route. We therefore want to provide as much flexibility as possible so you can contact us however best for you. Whether that’s on live chat, via the phone, or through our eTrade platform itself, there’s always a human underwriter on the other side – never a bot.  

We want to provide you with quick responses from experienced underwriters. We’ve redesigned our midmarket business and launched our new platform to enable new business conversations within 2 hours, and bind and issuance within 24 hours. We’ve also invested in our regional presence to give you even easier access to our experts. With offices opening in Bristol, Chelmsford, and Leeds, we are focused on being visible, responsive, and having greater face-to-face interactions with our brokers.  

Jacqui Kelly, Head of Sales and Distribution at Zurich is delighted to be attending this year’s Hedron Horizon Conference and to connect with Partner Brokers. Don’t forget to catch Jacqui on the live panel discussion, alongside Mike Thomas, Director of Distribution at Allianz; Sonya Bryson, Commercial Lines Managing Director at RSA; and Gareth Hemming, Chief Distribution Director at Hiscox.  

The following article has been provided by one of our premier sponsors as part of the Hedron Horizon marketing campaign. These contributions reflect the views and expertise of the respective sponsors and are intended to offer insights on current industry trends and developments. Please note that these articles do not necessarily represent the views of Hedron Horizon or its affiliates. Full versions of each article can be accessed on hedronnetwork.co.uk/news