RSA's New Online Claims Portal: A Win for Brokers and Customers

A guest article from our Hedron Horizon Premier Sponsor.

RSA has taken a significant step forward in the way claims are processed. We have launched our new and improved online claims portal for Property claims, powered by Guidewire Claims Centre. This upgrade makes life easier for you and helps you to provide a better service for your customers. 

  

What’s New? 

The new online claims portal streamlines the claims process; it is intuitive and efficient. 

• New FNOL process – submit Property claims online through a user-friendly interface. Dynamic questions capture all the necessary information from the start.

• Live Chat support – you have access to experienced claims handlers on Live Chat, and if you want to speak to them rather than use Chat, just ask them to give you a call. 

• Automated communications – important documents are sent automatically at key points in the claims journey. Plus, there are helpful prompts when an update needs your attention, so there’s no need for manual follow up.

• Smoother settlements – because you’ll capture relevant information up front, a Claims Handler will be allocated much more quickly. Where certain criteria are met, we’ll just need to validate the information you’ve given us. This means that for many less complex, lower value claims, you’ll get a faster decision.

• Analytics triage tools – where we need to assign a Loss Adjuster, our robust data models allow us to do this at the earliest opportunity, ensuring faster contact with an expert. 

This is a game-changer for efficiency and customer satisfaction. And the best part? RSA plans to roll out this same online claims functionality for Motor claims next year, expanding the benefits even further. 

  

A Little More Time Upfront, A Lot Less Later 

Simply sending an email takes seconds, but by spending only a little more time upfront, you can save time and hassle in the long run.  Completing the claims details doesn’t take long and it means that they are processed much more smoothly and quickly down the line.

Emails often require back-and-forth communication to gather missing details or clarify ambiguous information. This not only delays the process, but also increases the workload for you and claims handlers alike.

By contrast, the structured approach of the online portal ensures that all the required information is collected from the outset. This reduces the need for follow-up queries. It’s a win-win for everyone involved. 

  

Enhanced Accuracy and Reduced Errors 

The benefits extend beyond just saving you time. The new online claims portal minimises the risk of errors that can occur when details are manually entered or miscommunicated over email. The system prompts for all necessary information, ensuring that nothing is missed.

This enhanced accuracy not only aims to improve the efficiency of the claims process, but also boost customer satisfaction. Claims are less likely to be delayed due to missing or incorrect information. 

  

A Better Experience for Customers

Ultimately, it provides a better experience for customers. With the new RSA online claims portal, you can offer a faster, more reliable service to your clients. Customers  will benefit from quicker claims resolutions, fewer delays, and a smoother overall experience.   

They can rest assured that their claims are being handled efficiently and accurately, giving them peace of mind during what is often a stressful time. 

  

Meet Us at the Hedron Conference 

RSA is excited to share more about these innovations at the upcoming Hedron Conference. Come to our stand where you can learn firsthand about the new online claims portal. This is a fantastic opportunity to ask questions, and gain deeper insights into how these tools can benefit you and your clients.  

Talk to us face to face on our stand—we’re eager to hear your thoughts and show you how the new portal can help streamline your work.

 

The following article has been provided by one of our premier sponsors as part of the Hedron Horizon marketing campaign. These contributions reflect the views and expertise of the respective sponsors and are intended to offer insights on current industry trends and developments. Please note that these articles do not necessarily represent the views of Hedron Horizon or its affiliates. Full versions of each article can be accessed on hedronnetwork.co.uk/news